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If I live in Iowa, why am I charged sales tax if the profits go to the library?
What background information is available about the artist and the prints?
How soon are orders shipped?
What shipping service do you use and what if I'd like a shipping option that you don't have posted??
How do you package the prints? Flat? In tubes?
How are returns handled? What if an item is damaged during shipping?
Are these prints images copyrighted?
Are the prints matted?
How do the colors of the prints look in person compared to on a computer monitor?
What if I want to order a larger quantity of a print(s) than you have listed?


If I live in Iowa, why am I charged sales tax if the profits go to the library?
The library does not have a PayPal account for accepting credit card purchases. Therefore, the funds from online/credit card sales go directly to Marion Gunderson Art, which is not a non-profit. However, those funds from online sales are reinvested in having prints made of additional original watercolors. Read below to see how you might be able to avoid paying sales tax and shipping. Also, the Rolfe Public Library Trust does not reimburse me for shipping-related expenses. If you were to purchase prints in person from me or at the Rolfe Public Library or at Wild Faces Gallery in Rolfe, Iowa, you would have the option to write a check (but not purchase with a credit card) made payable directly to the "Rolfe Public Library Trust." By doing so, no sales tax or shipping fees would be involved. If you live locally (i.e., in central or NW Iowa) or will be traveling through the area and would like to purchase in that manner (i.e., in person with a check payable directly to the "Rolfe Public Library Trust" and no shipping), please contact me. I love to meet with people by appointment.

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What background information is available about the artist and the prints?
My name is Louise Shimon. The artist is my mother, Marion Gunderson. She is now deceased but painted watercolors from as early as 1933 and as recently as 2000. Profits from prints sold in her/my home community of Rolfe, Iowa, go directly to the Rolfe Public Library (Trust) where she was a librarian for thirty-five years. She was…Marion the Librarian. Profits from prints sold on Ecrater will help cover the fund-raiser printing expenses which otherwise would be incurred by me. The fund-raiser profits will go toward digitizing 101 years of Rolfe, Iowa, newspapers. The contents of those newspapers will then be available and keyword-searchable online. A short bio, including a photo of Marion, accompanies each print. You may read more about my mother and her work by going to www.mariongundersonart.com. Once at that site, in the upper right where it says, "Search This Site," type in "Marion Gunderson."

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How soon are orders shipped?
Orders are processed after payment is received. Orders will typically be shipped within 2-7 business days (M-F excluding holidays) of receiving payment. (Usually it will be 2 days or less unless I'm away from home and/or I need to have additional prints printed.) If you need to know more specifically how soon your order will be shipped, feel free to ask via the eCrater contact/email option.

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What shipping service do you use and what if I'd like a shipping option that you don't have posted??
I ship via USPS Priority Mail from Perry, Iowa, within 2-7 business days (M-F excluding holidays)...usually 2 days or less...of receiving payment. The shipping cost includes delivery confirmation. If you have a request for express shipping, international shipping, insurance or other shipping aspect, please let me know and I’ll work with you to add the corresponding shipping charges to your order.

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How do you package the prints? Flat? In tubes?
I carefully handle the prints, which are meticulously packaged for safe delivery. Packaging may vary with each individual listing. Be sure to CHECK THE INDIVIDUAL LISTING to read how that particular item will be packaged (i.e., flat or loose) for shipping. Typically, a print mounted on foam board which does not exceed the dimensions of 15" x 19" will be shipped in a Kraft Stay Flat "heavy board" sturdy envelope-type mailer. Larger prints will be shipped loose in a round tube or long squared box. PRINTS ORDERED TOGETHER will be shipped in the smallest size box that will accommodate both/all prints. This means that even if a smaller print is listed as being on foam board, if it is ordered with a larger print that doesn't fit in the flat "heavy board" mailer, it will be shipped loose. If you wish to order a combination of a large print(s) with a smaller print(s) but wish to still have the smaller prints shipped flat on foam board, please make two separate purchases (which means two shipping charges and two invoices). In that case, you would receive one flat package for the flat print(s) and one tubular package for the loose/rolled print(s).

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How are returns handled? What if an item is damaged during shipping?
Because of how they are packaged, prints should not become damaged in transit. Of course, "should" doesn't guarantee packages aren't abused in transit. If an item arrives in damaged condition, please let me know within three days of its arrival. It may be that I ask you to take a photo of the damage and email it to me before we discuss the next step in assuring that you are a satisfied customer. If it does arrive damaged, do not remove the shrink wrap (if it is shipped shrink wrapped). Also, if it arrives damaged, please do not destroy the packaging. Because of the fund-raiser nature of these prints, I prefer to not have prints returned due to buyer's remorse. However, if you have a need to return and/or exchange a print(s), please communicate that to me within two weeks of receipt to see what is mutually agreeable. It is understandable that colors/images on monitors can look different than the colors/images you see when you have the print in your home/workplace/etc. Most likely I will not offer to refund if I receive your request after two weeks of receipt. (However, if two weeks has passed and you want to return even after the two weeks, communicate with me and I'll look at each situation individually.) If, when purchasing, you know your purchase is for Christmas or other gift-giving several weeks into the future, it would be in your favor to let me know that at the time of purchase. If you do let me know that at the time of your purchase, or before, and then would like an email from me stating that you may return it beyond the two-week period, I will send you an email stating such. I want to treat customers in the same manner with which I like to be treated: The Golden Rule.

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Are these prints images copyrighted?
Yes. All images are copyright protected and may not be used for unauthorized reproduction without my written permission, even after purchase.

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Are the prints matted?
No.

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How do the colors of the prints look in person compared to on a computer monitor?
Please note that due to differences in monitor settings, actual colors may slightly vary from those shown on your monitor. You might notice slight color differences upon print receipt. This is considered normal and not a printing defect. If you have any particular color concerns feel free to contact me previous to purchasing.

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What if I want to order a larger quantity of a print(s) than you have listed?
Larger quantities of prints may be purchased. I live 100 miles from the gallery (which is in my home community) where the prints are printed, wrapped, etc. I typically get to the gallery twice a month and pick prints up at those times. Since I have enough prints printed to stay slightly ahead of orders, where I am in this travel cycle is the main determinant of when I have more prints available to ship. If you would like to order a larger quantity than what is listed, please communicate with me via eCrater and I'll gladly work with you to make that possible.

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Last Updated: 2 Aug 2013 06:53:29 PDT home  |  about  |  terms  |  contact
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